Terms of service

I. Context of this Agreement

The terms of service is a legal contract that governs the access to use the KatMando application, an offerings(the Service) between CRMantra, Inc( " CRMantra'', ''We'', ''Us'') and Client refers to "Customer," "User", "Users", "you" or "your," that in all means referring to the business, organization or entity, Except where you are accessing the Services as an individual, in which case the terms shall apply to you directly.

These Terms, along with any applicable order forms, additional terms, conditions, or policies referenced or incorporated by reference, together form the complete, legally binding agreement ("Agreement") between you and CRMantra. This Agreement becomes effective the first time you sign in to the Service.

If you are accessing or using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

CRMantra reserves the right to update or modify these Terms or the Service at any time. Any changes will take effect once posted on our website or within the Service. Your continued use of the Service after such changes are posted constitutes your acceptance of the revised Terms.

By using the Services, you confirm that you're at least 18 years old, you understand and accept the Agreement, you're legally allowed to use the Services, and (if acting on behalf of a company) you have the authority to bind that company to the Agreement.

II. Service Terms

a. Guidelines

The specific Services utilized by you will be detailed in the purchase document ("Order"), including the applicable pricing, usage of service, terms and conditions. In the event of any conflict between this Agreement and the Order, the terms outlined in the Order shall take precedence and govern.

b. Account Registration

To access our service, Customer would need to create an account. When the Service is licensed through a company, each licensed user is required to access it using their own individual account.

The Customer is responsible for ensuring that all Authorized Users comply with the terms and conditions of this Agreement. Account. Accounts are non-transferable, and sharing is strictly prohibited and Customer must report any unauthorized access immediately. Additionally, customers not allowed to create unauthorized accounts than what is licensed for or collect others' login info, or try to buy, sell, or transfer account details.

The Customer is responsible for managing and safeguarding the Salesforce credentials assigned to each individual user. We do not contact individual users to request or share their Salesforce user credentials.

As an Authorized User, you acknowledge and agree that:

• All Authorized User accounts are managed by the customer including the ability to assign or remove Authorized Users on timely basis;
• The Customer retains ownership of all Customer Data created, stored, or uploaded or deleted by its Authorized Users.

c. Support

Subject to the terms of this Agreement, CRMantra will provide the Customer with adequate technical support for the Service in line with support policy and standard practices. Support can be accessed through the CRMantra Help Portal, at https://katmando.io/support/

d. Refusal or Suspension of Service/ Termination

We reserve the right, at our sole discretion, to refuse, modify, suspend, or terminate the Service or your Account at any time if we deem it necessary, including in cases of actual or suspected violation of this Agreement.

III. Subscriptions and Payment

We offer multiple subscription options, including:

• Monthly (Flexibility to cancel anytime, low upfront cost, Paid Monthly)
• Annual (Cost savings over monthly, long-term access)
• Freemium plans (Basic features are free; advanced features require paid subscription)

4.1 Billing, Payment Terms, and Taxes

• Advance Payment & Proration: Customers must prepay a pro-rated amount for each Authorized User Seat based on the remaining term of access to the Service.
• Non-Cancellable & Non-Refundable: Unless otherwise stated:
  • Fees are based on the number of Seats purchased, not on actual usage.
  • All payment obligations are non-cancellable, and all fees paid are nonrefundable.
• Billing Disputes: Any discrepancies in billing must be reported within 10 days of the billing statement's closing date.
• Late Payments:
  • A 1.5% monthly interest (or the maximum rate allowed by law) may be applied on overdue amounts.
  • We may suspend access to the Service with at least 10 days' prior written notice (email acceptable) until full payment is received.
  • These rights will not be exercised if the fees are under a timely and goodfaith dispute and the Customer is actively working to resolve the issue.
• Taxes: Unless otherwise specified, all fees exclude taxes (e.g., VAT, sales, use, withholding). The Customer is responsible for all such taxes. CRMantra will collect applicable taxes unless a valid tax exemption certificate is provided. CRMantra is only responsible for taxes on its own income, property, or employees.

IV. Customer Data

This section is reserved for content about Customer Data handling. Please refer to our Privacy Policy for more details on how we handle your data.

V. Proprietary and Intellectual Property Rights

This section is reserved for content about Proprietary and Intellectual Property Rights. CRMantra retains all rights to its intellectual property including software, designs, and trademarks.

VI. Rights, Restriction

This section is reserved for content about Rights and Restrictions pertaining to the use of our services.

VII. Third-Party Sites, Products and Services; Links

This section is reserved for content about Third-Party Sites, Products and Services, and Links.

VIII. Warranties and Disclaimers

This section is reserved for content about Warranties and Disclaimers.

IX. Indemnity

This section is reserved for content about Indemnity obligations.

X. Scope of Liability

This section is reserved for content about Scope of Liability.

XI. Miscellaneous

This section is reserved for miscellaneous legal provisions.